Cancellation, returns & refunds
How to cancel an order, report a damaged or wrong item, and get a refund.
At a glance
Cancelling an order
- You can cancel free of charge until the order is out for delivery. Contact customer care with your order number. You can see the current status in My orders.
- Once the order is out for delivery, it usually reaches you within minutes, so it can't be stopped. You can refuse it at the door. For cash-on-delivery orders, nothing is charged.
- We don't charge cancellation fees.
- If you used wallet credit, it goes back to your wallet automatically when the order is cancelled. If a referral reward was waiting on this order, it is cancelled too (see the referral terms).
When we cancel
We may cancel an order, fully or partly, if an item is out of stock, we can't deliver to the address, the price or product details were clearly wrong, or we suspect fraud or misuse. We'll tell you why. Anything you paid for the cancelled items, including wallet credit, is refunded in full, and you're never charged for our cancellation.
Damaged, wrong, missing or expired items
Please check your order when it arrives. We'll give you a replacement or a full refund for any item that is:
- damaged, leaking or tampered with when delivered;
- different from what you ordered (wrong product, variant or pack size);
- missing from the delivery;
- past its expiry or “best before” date, or too close to it to use as labelled;
- for fresh produce, dairy and bakery items: spoilt or not fit to eat.
Report it within 48 hours of delivery. For fresh and chilled items, please tell us on the same day. Where it's practical, we may collect the item, or ask you to keep or dispose of it.
What we can't take back
For hygiene and food-safety reasons, we can't accept returns for a change of mind on:
- food, fresh produce, dairy, bakery and other perishable items;
- personal care and hygiene products (such as sanitary pads, diapers and toiletries) once opened or used;
- items whose seal or packaging you have opened, unless they were faulty;
- items that were damaged after delivery.
This never limits your rights under the Consumer Protection Act, 2019 for products that are defective or not as described.
How to report a problem
- Contact customer care by phone or email (see Contact us) with your order number from My orders.
- Tell us what's wrong and, for damaged, wrong or expired items, send a photo of the item, its label or the expiry date, and the packaging.
- We'll confirm a replacement or refund, usually the same day, or explain why we can't help.
Refunds
| You paid with | Refund goes to | Timeline |
|---|---|---|
| Wallet credit | Your wallet | Immediately after cancellation or approval |
| Online payment (card, UPI, net banking), if offered | The same card, UPI ID or bank account | Within 7 working days. Your bank may take a little longer to show it. |
| Cash on delivery (for items already paid for) | Your bank account or UPI ID, or your wallet if you prefer | Within 7 working days after you share the details |
We refund the price you paid for the affected items. If the whole order is cancelled or refunded, we also refund the delivery and handling charges. If a coupon was applied, the refund is reduced by the share of the discount that applied to those items.
Not happy with the outcome?
Write to our Grievance Officer. We acknowledge every complaint within 48 hours and resolve it within one month — see Grievance redressal.